FREQUENTLY ASKED QUESTIONS
In case that the product you received is defective, you can return the product within 30 days from the date it was received, provided that it is in the same condition that you received it with the original box and / or the original package, as soon as we receive the returned product, we will examine it, and if it is found that the product is Defective or damaged, we will refund the value of the product paid with any shipping fees that have been paid within one week from the date of your request to return the product
In the unusual conditions where the product received is wrong, you can return the product in the same condition that you received it with the original box and / or the original package. Once we receive the returned item, we will refund the amount as long as the return is made within 14 days
There are some cases where it is difficult for us to support return: 1-If the return is requested over the time frame which is 14 days or 30 days for defective or non-conforming products from the day of receipt. 2-If the product is used, damaged or not in the same condition that you received it. 3-Any product that has been used. 4-Anything missing from the package you received including price tags, stickers, original packaging and accessories. 5-Products related to personal hygiene.
If you change your mind before receiving your product, just contact us to cancel your order and we will refund the amount paid with any applicable shipping fees. If you want to return the product after receiving it, you have up to 14 days to return it, subject to the rules mentioned below:
Usually, a shipping company representative will contact you within 3-5 days from the day you requested the return
At the moment, you will not be able to contact the shipping company directly. However, once the shipping company’s representative calls you to receive the product, you can provide him with your preferred time
There may be situations where you are not able to return products within 14 days. In these cases, please contact our customer service team or through the “Contact Us” page to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted in accordance with consumer protection laws must be within the time limit
If you have paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card account statement or cashU, depending on how long the bank takes to complete this process.
Yes, you can choose the item that you want to exchange for another item with the same value or more or less value.
You can return the product to us only through one of our shipping companies or by visiting one of our branches
You can return the product for free within 14 days and 30 days for products that are defective or not in conformity with the specifications from the date of delivery, as ivacci will take care of all shipping fees.
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